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189篇 您的检索式：作者名="Grandey"

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	题名	作者	年代	出处	被引量
1	Is “service with a smile” enough? Authenticity of positive displays during service encounters显示文摘	Alicia A. Grandey Glenda M. Fisk Anna S. Mattila Karen J. Jansen Lori A. Sideman	2004	Organizational Behavior and Human Decision Processes2004，，1：	2
2	Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”显示文摘	Céleste M. Brotheridge Alicia A. Grandey	2002	Journal of Vocational Behavior2002，，1：	2
3	Emotion Regulation in Workplace : a New Way to Conceptualize Emotional Labor 显示文摘	Grandey A	2000	Journal of Occupational Health Psychology2000，，5：	1
4	Emotional labor and burnout Comparing tow perspectives of 'people work'显示文摘	Brotheridge CM Grandey AA	2002	Journal of Vocational Behavior2002，60，2：	1
5	Must' Service with a Smile' Be Stressful? The Moderating Role of Personal Control for American and French Employees 显示文摘	Grandey AA Fisk GM Steiner DD	2005	Journal of Applied Psychology2005，90，5：	1
6	Emotion regulation in the workplace:A new way to con- ceptualize emotional labor显示文摘	Grandey AA	2000	J Occup Health Psychol2000，5，1：	1
7	Emotional display rules as work unit norms: A multilevel analysis of emotional labor a- mong nurses 显示文摘	Diefendorff J M Erickson RJ Grandey AA	2011	Journal of Occupational Health Psychology2011，16，2：	1
8	Emotion regulation in the workplace:A new way to conceptualize emotional labor显示文摘		2000	Journal of Occupational Health Psychology2000，5，1：	1
9	The customer is not always right : Customer verbal aggression toward service employees 显示文摘	Grandey A Dickter D N Sin H P	2004	Journal of Organizational Behavior2004，25，3：	1
10	Display rules versus display au- tonomy: emotion regulation, emotional exhaustion, and task performance in a call center simulation 显示文摘	Goldberg L S Grandey A A	2007	Journal of occu- pational health psychology2007，12，3：	1
11	Free to Be You and Me: A Climate of Authenticity Alle- viates Burnout from Emotional Labor显示文摘	GRANDEY A A SU C F GROTH M	2012	Journal of Occupational Health Psychology2012，17，1：	1
12	Emotional regulation in the workplace: A new way to conceptualize emotional labor 显示文摘	Grandey A A	2000	Journal of Occupational Health Psychology2000，，5：	1
13	Emotion Regulation in the Workplace: A new way to conceptualize emotional labor 显示文摘	Grandey A A	2000	Journal of Occu- pational Health Psychology2000，5，1：	1
14	Emotion regulation in workplace: A new way to conceptualize emotional labor 显示文摘	GRANDEY A A	2000	Journal of Occupational Health Psychology2000，，5：	1
15	When 'the Show Must Go On': Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Deliv- ery显示文摘	GRANDEY A A	2003	Academy of Management Journal2003，46，1：	1
16	Verbal Abuse From Outsiders Versus Insiders: Comparing Frequency, Impact on E-motional Exhaustion, and the Role of Emotional Labor 显示文摘	GRANDEY A KERN J FRONE M	2007	Journal of Occupational Health Psychology2007，1，：	1
17	Emotion regulation in the workplace: A new way to conceptualize emotional labor 显示文摘	GRANDEY A A	2000	Journal of occupational health psychology2000，5，：	1
18	Emotion regulation in workplace:A new way to conceptualize emotional labor显示文摘	GRANDEY A A	2000	Journal of Occupational Health Psychology2000，5，1：	1
19	The customer is notalways right ; customer aggression and emotion regulation ofservice employees 显示文摘	Grandey A A Dickter D N Sin H P	2004	Journal of Organizational Behavior2004，25，3：	1
20	Emotional labor and burnout:Comparing two perspectives of 'people work'显示文摘	BROTHERDGE CM GRANDEY A A		0，，01：	1

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