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38篇 您的检索式：作者名="Maxham J G"

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	题名	作者	年代	出处	被引量
1	Modeling customer perceptions of complaint handling over time : The effects of perceived justice on satisfaction and intent显示文摘	Maxham J G Netemeyer R G	2002	Journal of Retailing2002，78，4：	1
2	Service recovery's influence on consumer satisfaction - positive word of mouth and purchase internations 显示文摘	MAXHAM G J	2001	Journal of Business Research2001，54，1：	1
3	Modeling Customer Perceptions of Complaint Handling Over Time: The Effects of Perceived Justice on Satisfaction and Intent 显示文摘	Maxham J G Netemeyer R G	2002	Journal of Retailing2002，78，4：	1
4	Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent显示文摘	Maxham J G Netemeyer R G	2002	Journal of retailing2002，78，4：	1
5	Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees 显示文摘	Hartline M D MaxhamⅢ J G McKee D 0(2000)	2000	Journal of Marketing2000，3550，：	1
6	Identification with the retail organization and customer-perceived employee similarity:effects on customer spending显示文摘	Netemeyer R G Heilman C M Maxham J G	2012	Journal of Applied Psychology2012，97，5：	1
7	Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees 显示文摘	Hartline M D Maxham III J G Mckee D O	2000	Journal of Marketing2000，64，2：	1
8	Modeling customerperceptions of complaint handling over time theeffects of perceived justice on satisfaction and intent显示文摘	Maxham J G Netemeyer R G	2002	Joural of Retailing2002，78，4：	1
9	A longitudinal study of complaining customers' evaluations of multiple service failures and recovery efforts 显示文摘	Maxham J GIII Netemeyer R G	2002	Journal of Marketing2002，66，4：	1
10	A longitudinal study of complaining customers'evaluations of multiPle service failures and recovery efforts显示文摘	Maxham J G 111etNetemeyerR G	2002	Journal of Marketing2002，86，：	1
11	Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees显示文摘	Hartline M D Maxham J G McKee D O	2000	Journal of Marketing2000，64，2：	1
12	Service recovery,influence on consumer satisfaction, positive word of mouth and purchase internations 显示文摘	MAXHAM J G	2001	Journal of Business Research2001，54，1：	1
13	The retail value chain: Linking employee perceptions to employee performance, customer evaluations, and store performance显示文摘	Maxham J G	2008	Marketing Science2008，27，2：	1
14	Modeling customer perceptions of complaint handling over time : The effects of perceived justice on satisfaction and intent 显示文摘	Maxham III J G Netemeyer RG	2002	Journal of Retailing2002，78，1：	1
15	Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees 显示文摘	Hartline M D Maxham III J G McKee D 0(2000)	2000	Journal of Marketing2000，3550，：	1
16	Return Shipping Policies of Online Retailers:Normative Assumptions and the Long-Term Consequence of Fee and Free Returns显示文摘	Bower A B Maxham J G I	2012	Journal of Marketing2012，76，5：	1
17	Modeling customer perceptions of complaint handling o- ver time: the effects of perceived justice on satisfaction and intent 显示文摘	Maxham HI J G Netemeyer R G	2002	Journal of Retai- ling2002，78，4：	1
18	A longitudinal study of complaining customers' evaluations of multiple service failures and recovery efforts 显示文摘	Maxham J G Netemeyer R G	2002	Journal of Marketing2002，66，4：	1
19	A longitudinal study of complaining customers' evaluations of multiple service failures and recovery efforts显示文摘	MAXHAM J G III NETEMEYER R G	2002	Journal of Mar- keting2002，66，4：	1
20	The impact of a new retail brand in-store boutique and its perceived fit with the parent retail brand on store performance and customer spending显示文摘	NETEMEYER R G HEILMAN C M MAXHAM J G	2012	Journal of Retailing2012，88，4：	1

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